Welcome to Farm Rio Swimwear Shop! We want every piece from our vibrant Brazilian-inspired collection to bring you as much joy as a day at the beach. However, we understand that sometimes an item might not be the perfect fit or match your expectations. Our returns and exchanges process is designed to be as breezy and straightforward as our tropical styles.

Returns & Exchanges Timeframe

We happily accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to try on your new Bandeau tops, Halter styles, High Neck designs, Sundresses, Bottoms, and Tank tops to ensure they’re just right for your tropical style journey.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in their original packaging
  • A receipt or proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on swimwear bottoms or any items where the hygiene seal has been removed. We want to ensure all our customers receive products that meet the highest standards of quality and cleanliness.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Farm Rio items:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Wait for Authorization: Our customer care team will respond within 1-2 business days with a Return Authorization Number and instructions.
  3. Package Your Items: Securely package the items you’re returning, including the original packing slip or a copy of your order confirmation.
  4. Ship Your Return: Send your package to our headquarters at:
    Farm Rio Swimwear Shop
    2641 Heather Lane
    Redding, US 96002

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Farm Rio Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return/Exchange: [List item names, sizes, and colors]
Reason for Return/Exchange: [Please specify – size issue, style preference, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]

Thank you for your assistance with this matter.

Best regards,
[Your Name]

Refund Processing

Once we receive and inspect your returned item(s), we’ll process your refund within 3-5 business days. You’ll receive an email confirmation when your refund has been processed.

Refund Method and Timing

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement.

Exchange Process

If you’re exchanging an item for a different size or style:

  • We’ll ship your new item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping charges apply for exchanged items

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

International Returns

As we serve customers worldwide (excluding Asia and some remote areas), international returns are accepted following the same policy. Please note that international customers are responsible for all return shipping costs and any applicable customs fees or import duties.

Questions?

Our passionate customer care team is here to help make your Farm Rio experience as bright and secure as the Brazilian sun! Contact us at [email protected] with any questions about returns or exchanges.

Thank you for choosing Farm Rio Swimwear Shop for your vibrant style journey!